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Notification Settings

Control how Monozu sends email and in-app notifications for ITSM, maintenance, security, and SLA events.

Configure tenant notifications

Section titled “Configure tenant notifications”

  1. Open Settings → Notifications (/settings/notifications).

  2. Enable channels your organization uses (email, in-app, or integrations available in your tenant build).

  3. Turn on categories relevant to your operations:

    • Incidents — assignments, status changes, comments
    • Incident SLA — approaching first-response or resolution breach
    • Changes / maintenance — approvals and window reminders
    • Security — alert assignments and escalations

  4. Save. Users may override personal preferences where the product allows.

Requires settings.company.write or Admin depending on tenant UI.

Incident SLA notifications

Section titled “Incident SLA notifications”

SLA warnings and breach alerts depend on both:

  1. SLA policies — targets under Settings → SLA Policies (Incident Management)
  2. Notifications — incident SLA categories enabled on this page

If teams report missing SLA emails:

  • Confirm a policy matches the incident severity and site.
  • Confirm Incident SLA notifications are enabled here.
  • Ask users to check personal notification preferences in their profile.

Weekly digests

Section titled “Weekly digests”

Some tenants receive weekly digest emails summarizing open incidents, SLA risk, or security items. Enable or disable digest categories under Notifications when your build exposes them.

See also

Section titled “See also”