Claim Code Pairing

Edge appliances join your organization through claim code pairing. A Monozu technician (or your contracted installer) runs registration on the appliance; Monozu completes pairing to your tenant. As a customer administrator, you verify the device in Monozu Cloud — you do not create registration keys or run internal pairing tools.

Tip

For cabling, SSH, and the on-site command, see Connect & Register. For firewall rules, see Network & Connectivity.

Roles

Who	Responsibility
Monozu technician (typical)	Power, network, SSH, run monozu edge register, share claim code with Monozu operations if needed
Monozu operations	Completes pairing of the claim code to your tenant
Your tenant administrator	Confirms the device appears Online under Edge Devices; edits label or location if needed

Note

If your organization performs on-site work with Monozu supervision, the same flow applies — pairing to your tenant is still completed by Monozu.

What you do in Monozu Cloud

1. Coordinate with Monozu so your site network allows outbound access per Network & Connectivity.

2. After the technician finishes on-site registration, sign in to https://cloud.monozu.io.

3. Open Edge Devices in the main navigation.

4. Find the new appliance (by name, location, or registration time). Status should be Online.

5. Open the device and update label or location if your team uses those fields for operations.

6. Confirm licensed modules (VPN, backup, security) match your License — enable features in the cloud UI as documented for each module.

Claim code basics (customer view)

• The technician sees a short claim code on the appliance console after running monozu edge register.
• The code is time-limited. If pairing is delayed, the technician may need to restart registration — contact Monozu support rather than attempting internal pairing steps.
• You never type the claim code in the customer UI; pairing is completed on the Monozu side.

Permissions

Task	Typical permission
View Edge Devices	edge_devices.read (or Admin)
Edit label / location	edge_devices.update (or Admin)

See Permissions Reference.

If the device stays Offline

Check	Action
Pairing not finished	Contact Monozu — claim may still be pending
Firewall / proxy	Verify outbound HTTPS to cloud.monozu.io and api.cloud.monozu.io
Site network	Confirm WAN path and DNS; see Troubleshooting

See also

• Connect & Register
• Edge Appliance Overview
• Asset Discovery