FAQ
General
Section titled “General”Do we host Monozu Cloud ourselves?
Section titled “Do we host Monozu Cloud ourselves?”No. Monozu hosts the platform at cloud.monozu.io. You configure your tenant, users, and integrations; Monozu operates the cloud stack.
How is our data isolated from other customers?
Section titled “How is our data isolated from other customers?”Each organization is a separate tenant. Users only see data for their tenant. Cross-tenant access is not available to customer administrators.
Which hostnames should our firewall allow?
Section titled “Which hostnames should our firewall allow?”Outbound HTTPS to cloud.monozu.io and api.cloud.monozu.io, plus your VPN Hub hostname from onboarding. Details: Network & Connectivity.
Edge appliances
Section titled “Edge appliances”Do we need inbound firewall rules for the edge?
Section titled “Do we need inbound firewall rules for the edge?”No. The appliance initiates all connections outbound to Monozu Cloud and the VPN Hub.
How does a new edge appliance join our tenant?
Section titled “How does a new edge appliance join our tenant?”A Monozu technician runs monozu edge register on site. Monozu completes claim code pairing to your tenant. You verify Online under Edge Devices. See Claim Code Pairing.
Do we create registration keys in Settings?
Section titled “Do we create registration keys in Settings?”No. Registration keys and the legacy TUI flow are retired. Pairing is handled through claim codes and Monozu operations.
One edge per VLAN?
Section titled “One edge per VLAN?”Typically yes — one appliance per isolated VLAN or segment. Monozu confirms topology during deployment.
Host Agent
Section titled “Host Agent”What is the Host Agent?
Section titled “What is the Host Agent?”Software on servers and workstations that sends inventory (OS, hardware, software) to Monozu Cloud. Overview: Host Agent.
Does the agent need the edge appliance?
Section titled “Does the agent need the edge appliance?”The agent prefers the local edge when available but can reach Monozu Cloud directly if the edge is down. Install with an enrollment key per site.
Why is my host stuck in Pending?
Section titled “Why is my host stuck in Pending?”An administrator must approve the host in Settings → Host Agents before inventory is accepted.
ITSM and notifications
Section titled “ITSM and notifications”Where do I configure SLA timers?
Section titled “Where do I configure SLA timers?”Settings → SLA Policies — define first-response and resolution targets by severity or category. Incidents start timers when created.
Who gets SLA breach emails?
Section titled “Who gets SLA breach emails?”Depends on Settings → Notifications and each user’s preferences. Configure incident SLA categories and assign incident owners.
Support
Section titled “Support”When should we contact Monozu?
Section titled “When should we contact Monozu?”Claim pairing delays, appliance hardware issues, license changes, and problems after following Troubleshooting.
Where is internal API or Management documentation?
Section titled “Where is internal API or Management documentation?”Not in customer docs. Administrators use the Monozu Cloud UI and the guides on this site.